PMDF System Manager's Guide

Chapter 32
32	Monitoring
32.1	Logging
32.1.1	Managing the Log Files
32.1.2	Log Entry Format
32.1.3	log_condense Utility
32.1.4	Examples of Message Logging
32.2	Web-based QM Utility
32.2.1	Accessing the Web-based QM Utility
32.2.2	Examples of the Web-based QM Utility's Web Page Displays
32.3	Message Circuit Checking
32.3.1	Configuring the Message Circuit Check Facility
32.3.1.1	The Circuit Check Configuration File
32.3.1.1.1	Available Circuit Check Parameters
32.3.2	Controlling the Circuit Check Facility
32.3.3	Interpreting the Circuit Check Counters
32.3.4	Loopback Addresses for Circuit Checking
32.4	Channel Statistics Counters
32.4.1	Purpose and Use of Counters
32.4.1.1	Example of Counters Interpretation
32.4.2	Implementation on OpenVMS
32.4.3	Implementation on UNIX and NT
32.5	Compaq Commander scanning module (OpenVMS and Tru64 UNIX only)
32.5.1	Required Software
32.5.2	Configuration
32.5.3	Operation
32.6	SNMP Support on OpenVMS
32.6.1	Operation
32.6.2	MIB Variables Served
32.6.3	Configuring the TCPware Subagent
32.7	Web-based Counter Monitoring
32.7.1	Using the Sample Monitoring Configuration
32.7.2	The Monitoring Option File
32.7.3	Monitoring Customization
32.7.3.1	Processing HTTP Requests
32.7.3.2	Generating HTTP Responses
32.7.3.3	Monitoring Commands
32.7.3.3.1	Channel Counters: command=show_counters
32.7.3.3.2	.HELD messages: command=show_held
32.7.3.3.3	General Information: command=show_pmdf
32.7.3.3.4	Processing Queues: command=show_queue
32.7.3.3.5	HTML SUBMIT Buttons: noop=label
32.7.3.4	An HTTP GET Example
Chapter 33
33	Performance Tuning
33.1	Basics
33.2	CPU and Resources
33.3	Disks and Files
33.4	Planning for Network Speed and Latency
33.5	Differential Handling of Large or Low Priority Messages
Chapter 34
34	Maintenance and Troubleshooting on OpenVMS
34.1	Background on PMDF Operation
34.2	Standard Maintenance Procedures
34.2.1	Check the PMDF Configuration
34.2.2	Check Message Queue Directories
34.2.3	Check the Ownership of Critical Files
34.2.4	Check that the PMDF Dispatcher and Servers Are Present
34.2.5	Check that processing Jobs Start
34.2.6	Check Processing Log and Debug Log Files
34.2.7	Running a Channel Program Manually
34.2.8	Checking that Periodic Jobs Are Present
34.3	General Error Messages
34.3.1	Errors in mm_init, such as "No room in ..." Errors
34.3.2	Compiled Configuration Version Mismatch
34.3.3	File Open or Create Errors
34.3.4	Illegal Host/domain Errors
34.3.5	Errors in SMTP Channels: os_smtp_* Errors
34.3.6	Error Activating Transport IN
34.3.7	No License Error
34.3.8	Error in qu_init: Usage Level Requires PMDF-MTA Service
34.3.9	Line too Long Error on MAIL-11 Channels
34.4	Common Problems and Solutions
34.4.1	Changes to Configuration Files or PMDF Databases Do Not Take Effect
34.4.2	PMDF Sends Outgoing Mail, but Does Not Receive Incoming Mail
34.4.3	POP and IMAP Clients Time Out
34.4.4	Time Outs on Incoming SMTP Connections
34.4.5	Outgoing TCP/IP Messages Sit in Queue
34.4.6	PMDF Messages are not Delivered
34.4.6.1	Checking Version Limits and Numbers
34.4.7	Message Queues Contain .HELD Files
34.4.7.1	Diagnosing .HELD Files
34.4.7.2	Cleaning Up .HELD Files
34.4.8	Messages are Looping
34.4.9	Received Message is Encoded
34.4.10	From: Address Missing in Notifications from PMDF
34.4.11	$MF$, $MB$, or other $M... Files
34.4.12	@DIS Mailing List Expands into the Message Header
34.4.13	Some Addresses Missing from Headers of Messages Sent from VMS MAIL
34.4.14	From: Addresses Contain SMTP%, EDU%, or Other Prefixes
34.4.15	VMS MAIL Exits or Hangs
34.5	Contacting Process Software Technical Support